Cancellation Policies

Flexible 3 days Policy

Cancellations made within 3 days prior to the arrival date will incur a 100% penalty of the total booking amount.

Payment Options

1. Pay Now

The total amount (100%) will be charged at the time of booking.

2. Pay at the Hotel

5% of the total amount will be charged at the time of booking, and the remaining balance will be paid at check-in.

Payment Information

• In case of a no-show or cancellation according to the policy, the corresponding charge or refund will be automatically processed to the credit card provided at the time of booking.
• Guests must present a valid photo ID and the credit card used for payment or as a booking guarantee during check-in.
• By confirming a reservation, you agree that transaction fees and service charges are non-refundable. These costs will not be reimbursed in case of cancellation, as they relate to services provided during the booking process.

About us

Piedra de Agua Hotel Boutique

Welcome to Piedra de Agua, a colonial-style boutique hotel located in the heart of Mérida's historic downtown, just steps away from the iconic San Ildefonso Cathedral and the Main Plaza. It will be the ideal setting for an unforgettable stay. With renovated facilities for your comfort while preserving its architectural style, we invite you to discover the magic of Yucatán while we take care of every detail of your stay. Start an adventure that you will remember for the rest of your life by making us part of it.